The virtual reference service is a reference and bibliographic service of the BIC, in an online format designed to serve remote users related to the search for information on the entire range of thematic areas.
   The virtual help desk performs:
- requests for the availability of a specific document in the funds of the BIC;
- thematic queries (references containing a list of documents on a specific topic);
- factual queries (information about a specific event, organization, famous person, definition of the term in reference books, encyclopedias, etc.).
   For this request, the user receives a certificate indicating the source of information;
- clarifying requests. Requests are accepted daily in Kazakh and Russian and are executed in the order they are received.
   The deadline for completing requests is from 1 to 3 days. The archive of completed requests allows you to find the necessary information yourself. Main limitations:
   The following issues are not considered: issues beyond the scope of the thematic focus of the BIC; requiring clarification and interpretation of laws and regulations; related to the need to provide educational information (solving mathematical, physical, chemical and other problems, writing text works – abstracts, term papers, theses, etc., translation of texts); incorrectly formulated.